Personalized Phone Answering Service
Let us handle your calls so you can focus on running your business.
Give your business a professional edge with our Personalized Phone Answering Service. Our team of Canadian receptionists answers your calls live, using your company name. We ensure every caller receives a warm and professional experience. Whether you need simple message-taking, FAQ assistance, or full client scheduling, we offer flexible plans to suit your needs.
A dedicated phone line and voicemail box are included, and you can choose to use a new phone number or port your existing one.
Phone Answering Service Plans
Silver Plan
Messages Only
$100/month base rate + $1 per minute of call time
Every business needs a professional first point of contact. With this plan, your calls will be answered by a live receptionist who greets callers using your company name. We will collect their contact details and a brief message, then promptly email or record it for your retrieval.
Example: Jane calls your business inquiring about counselling services. We take down her name, phone number, and note that she is interested in booking an appointment. You receive an email immediately with this information so you can follow up at your convenience.
Gold Plan
Messages & Basic Information
$150-$250/month base rate + $1 per minute of call time
Sometimes callers need a little more than just leaving a message. With this plan, we not only take messages but also provide basic information about your business based on a pre-approved FAQ sheet. This allows us to answer common questions on your behalf, saving you time while ensuring your callers receive helpful and accurate responses.
Example: Jane calls asking about your counselling services, session fees, and whether you offer virtual appointments. Using a customized FAQ sheet, our receptionist informs her of your rates, session formats, and availability. If Jane wants to proceed, we take a message for you to follow up.
Platinum Plan
Full-Service Call Handling & Scheduling
$300+/month base rate + $1 per minute of call time
For businesses that require a hands-on approach to client management, this plan includes everything in the previous tiers, plus active client assistance. We can collect detailed client information, create profiles in your system, and even schedule appointments directly in your booking software ensuring seamless communication and an efficient workflow.
Example: Jane calls to book a counselling session. We take her details, create a client profile in your system, and schedule an appointment based on your availability. When you check your calendar, you see her session already confirmed, saving you the time and hassle of follow-up.